Terms & Conditions
About Us
Chronos are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@chronos.ltd.uk.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments- Visa. Mastercard, Switch, etc. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We also now accept Paypal- simply choose this option on checkout and you will securely be taken to the Paypal website to complete the transaction. Our minimum order is £10.00 plus any shipping costs
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling All products in this online catalog include shipping to destinations on the UK mainland (orders of a certain weight to Scottish Highlands may be extra). Carriage to all other destinations is calculated dependent on total weight and destination when you reach the checkout. You can of course amend or cancel your order at this point.
Delivery Schedule
Carriage within the UK Mainland is FREE on orders over £100 plus vat and £6.50 plus vat for orders under that - but please be aware this is a 3/4 working day service and sometimes longer if an item is out of stock. If you need your items more urgently please make sure this is clear by either adding a note to that effect during checkout (there is a facility for this) or by a separate email or phone call Orders are normally despatched within 2 working days unless we are awaiting delivery of an item or items. In this case, we will despatch when the order is complete to save extra carriage costs, etc. If an order is urgent please call or email to check stock so that we may modify the order as necessary to expedite despatch.
Back Orders
Back Orders If your item is not in stock we will await its arrival or back order it if the delivery is a long time.
Tax Charges
For orders made from the UK, 20% VAT is added. All other orders are VAT free.
Credit Card Security
Online ordering is now TOTALLY SECURE with Sagepay Payments which is level 1 compliant.
Guarantee
Guarantee We guarantee your satisfaction.
Reaching Us
Reaching Us If you need to reach us, please email us at sales@chronos.ltd.uk, alternatively, you can call on 01582 471900 (International +44 ) or fax us on 01582 471920 or write to us at CHRONOS LTD, UNIT 2 SOUTHFIELDS ROAD, DUNSTABLE, BEDS LU6 3EJ
Privacy Policy
Chronos Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
Returns Policy - Distance selling act re private users - We will gladly accept goods returned that have been ordered in error providing they are new & unused and arrive back within 14 days of receipt. The cost of the return is to be paid by the customer
B2B sales- We will gladly accept goods returned that have been ordered in error providing they are new & unused and arrive back within 14 days of receipt. The cost of the return is to be paid by the customer and a restocking charge of 10% will apply
WEEE COMPLIANCE
We are pleased to offer our customers the chance to recycle their old electrical items. If you have bought a new electrical item from us, you may send us your old one (please make sure it is the same type ie if you bought a drill you must send us your old drill). Just send the item, within 28 days of your new purchase to:
CHRONOS LTD, UNIT 2 SOUTHFIELDS ROAD, DUNSTABLE, BEDS LU6 3EJ
Please note you will be liable for the postage costs sent to us.
Further details at http://www.chronos.ltd.uk/wp-content/uploads/WEEE-Web-Text-1.pdf